Return policy

To ensure a worry-free shopping experience, we offer flexible and transparent return and size exchange services. Please review the detailed policy below:

  1. Return/Exchange Period

    • You may request a return or exchange within 30 days from the date you receive your item.
    • Items must remain in new, unused condition and be returned with the original packaging, tags, and all accessories.

  2. Return Process and Refund Timeline

    • Application & Approval
      • Submit your return request within the 30-day period via our customer service channels (online chat, email, or phone) with your order information and reason for return.
      • We will review your request within 1-2 business days and notify you of the decision via email or SMS.
    • Return Shipment
      • Once approved, please ship the item to the provided return address. We recommend using a trackable shipping method to ensure safe delivery.
    • Item Inspection
      • Upon receipt, we will inspect the item within 3-5 business days to confirm it meets the return conditions (new, unused, and complete with original packaging).
    • Refund Processing
      • After a successful inspection, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.
      • Overall, the complete return and refund process typically takes 7-10 business days after the item is received.
      • In peak periods or under special circumstances, processing times may be extended, and we will keep you informed.

  3. Size Exchange Details

    • If you wish to exchange your item for a different size, please specify your size preference when submitting your return request.
    • Except in cases where the return is due to a quality issue, customers are responsible for the shipping costs associated with sending the item back as well as receiving the replacement.
    • Once the returned item passes inspection, we will dispatch the new size within 3-5 business days. Please monitor your order status for updates.

  4. Special Circumstances

    • If the return or exchange is due to a quality issue, we will cover the shipping fees and prioritize your refund or exchange process.
    • Should any delays occur due to logistics or unforeseen events, we will promptly notify you of the updated timeline.

  5. Customer Support

    • If you have any questions or need further assistance during the return or exchange process, please do not hesitate to contact our customer service team. We are here to help.

Thank you for your trust and support. We are committed to providing you with the best service and shopping experience.